WebCAD Refund Policy
Unused AI credits can be refunded in full within 14 days of purchase. Refunds are handled by Paddle, our Merchant of Record.
1. 14-Day Refunds of Unused Credits
You can ask for a refund of any AI credit pack within 14 days of buying it. We refund the unused credits of that pack in full, at the price you paid ($0.01 per credit, including taxes).
Credits that have already been used for AI requests are not refundable. By starting to use purchased credits you ask for the service to begin immediately, and you accept that your statutory right of withdrawal ends for the part that has been used.
The 100 free signup credits are not refundable, and are used before purchased credits.
2. How to Ask for a Refund
Our order process is conducted by our online reseller Paddle.com, which is the Merchant of Record for all our orders and handles returns. Request a refund at paddle.net using the email from your receipt, or email us and we will arrange it through Paddle.
Contact: matsromblad@gmail.com. Please include the email address or transaction id from your Paddle receipt.
Approved refunds are paid back to the original payment method, usually within 5 to 10 business days depending on your bank. The refunded credits are removed from your WebCAD balance.
3. Service Errors & Consumer Rights
If an AI request fails because of a fault on our side and credits were still deducted, contact us and we will restore the credits, also after the 14 days.
Nothing in this policy limits your mandatory rights as a consumer. The seller is Romblad CAD & BIM AB (Swedish company registration number 559384-6156), Sweden.